Serious Incident Investigation & Compliance Support Service
I understand that navigating compliance issues and serious incidents can be challenging for organisations. I provide expert support for NDIS providers facing a Compliance Notice from the Quality and Safeguards Commission, or needing a thorough investigation of a serious incident.
What I offer is a blend of industry expertise, attention to detail, and a passion for quality improvement. I can support you through every step of the process, from understanding regulatory requirements to implementing corrective actions that drive real change and ensure future compliance.
My goal is to position your organisation to confidently address compliance issues and focus on what matters most—building a safe, high-performing organisation. Reach out to me today to learn how I can assist you in turning challenges into opportunities for growth and improvement.
Clarisa Rahmat is a Brisbane-based Quality Management Professional, supporting organisations providing NDIS, aged care and community services.
She is currently available to help you meet quality standards. Please email for a 15 minute free consultation.
Clarisa can assist your organisation with the following quality standards:
NDIS Practice Standards
Aged Care Quality Standards
Human Services Quality Framework (HSQF - Queensland)
ISO 9001:2015.
For NEW organisations, Clarisa can:
Develop policies and procedures that are appropriate for your organisation, and help you meet quality standards.
Ensure policies and procedures that are already developed meet quality standards.
Write self-assessments.
Write NDIS or Home Care applications.
For EXISTING organisations, Clarisa can:
Review and consolidate policies and procedures.
Conduct annual self-assessments.
Conduct internal audits.
Prepare for external audits.
Get feedback from staff and clients.
What Clarisa can offer you
Reliability
Clarisa will be with you through your whole project - she personally answers every email, takes every phone call, and does all of the work agreed on. That means that your service will be highly personalised, and you will only ever deal with one person - Clarisa.
Experience
Clarisa has well over a decade of experience in a variety of roles in the human services sector. She is also an external auditor (HSQF and NDIS Practice Standards), and was part of the team that developed the Human Services Quality Framework. Clarisa works with support workers, managers, business owners, and Boards. She can bring her experience to your organisation to help you find solutions to meet your needs.
Affordability
Clarisa understand that finances are a big concern for human services organisations. Any quote provided with be tailored to your organisation’s needs. If she needs to travel to your organisation, she ensures that the travel costs are minimised as much as possible (and you won’t pay for her meals).
Background
Clarisa began her career in Quality Management in 2007. Her human services and quality management experience spans across the private, public and non-profit sectors, in quality management, improvement, and auditing roles for residential aged care, home and community care, disability services, homelessness services, women's refuges, mental health, and drug and alcohol services.
Diploma of Business (Quality Auditing)
Graduate Certificate (Human Services)
Graduate Certificate (Evaluation)
Graduate Certificate in Sexology (current)
Clarisa also holds a Queensland Working with Children Check (Blue Card), National Police Check, and insurances
Diploma of Proofreading and Editing
Diploma in Dementia Care (current)
Testimonials
Clarisa was easy to work with. She is knowledgeable about the NDIS Standards, and how I should apply them to my business and to my policies and procedures. She was easy to contact and responsive. She was able to work within my budget, and I’m happy with the results she provided.
— Psychologist (NDIS Practice Standards)
I am delighted to endorse Clarisa Rahmat, from “The Quality Nerd” to aged care and disability service providers. Over the past 3 years, Clarisa has worked with our organisation providing services to write and review policies and procedures, assist with the transition to the Single Quality Aged Care Standards, as well as conduct auditing activities prior to rounds of accreditation.
Our team values Clarisa’s practical and very efficient approach to her consultancy which has resulted in our ongoing on site and remote working relationship. In addition, Clarisa’s knowledge and wisdom has proven invaluable on those rare occasions when more complex situations have arisen. Clarisa’s knowledge of home care, residential aged care and disability service provision makes her a reliable and trustworthy resource.
I am pleased to recommend her.
— CEO, Aged Care Facility (NDIS Practice Standards and Aged Care Quality Standards)
Clarisa’s philosophy
Quality management should support your business, your people and your clients. It shouldn't feel like a burden.
Clarisa would like to acknowledge the Traditional Owners of the lands we live on, and pay her respects to all Elders, past and present, of all Aboriginal and Torres Strait Islander nations.